The report – ‘The Elevator of Tomorrow: 4 Trends Personalizing the Rider Experience’ – says cloud-based predictive maintenance increases reliability and reduces downtime.
Secondly, two-way in-cabin communication enhances safety as a digital elevator equipped with a connected camera and video panel in the cabin lets passengers communicate through video, voice or text with the team remotely monitoring it. A contact centre agent can gather the information from inside the cabin visually assessing the health and well-being of the occupants.
Additionally, technology is personalising mobility. TK Elevator’s Hyun-Shun Cho said: “We have a vision of smarter digital elevators that recognize people – and better understand our behaviours and preferences. We’re helping machines understand rider needs at the individual level.”
Finally, Software as a Service (SaaS) will drive both present and future digital elevator technology. Digitally based SaaS securely connects and integrates disparate data across different systems for better decision-making visibility, and its use of application programming interfaces future-proof the rider experience.