The agreement will see the Paris and London-based startup WeMaintain provide maintenance services covering 86 lifts and 30 escalators across the DLR network. Additionally, WeMaintain’s proprietary Internet of Things (IoT) solution will be installed on all lifts and escalators, providing live data to KAD that will give better insights into the operational state of critical equipment and open-up new possibilities for improved understanding of asset utilisation.
Commenting on the agreement, Tom Harmsworth, UK managing director of WeMaintain, said: “Our operations team has deep experience of the rail environment and we look forward to bringing a new approach to this part of the industry.
“This agreement will see WeMaintain bring real innovation to the DLR through the implementation of our IoT technology. Once our IoT sensors are installed on all of the DLR’s 86 lifts and 30 escalators, we will be able to provide KAD with early warnings of possible equipment failure, allowing us to react and resolve an issue with speed and efficiency that wasn’t previously possible. We and KAD anticipate that once the effectiveness of our solution has been confirmed through live operations, our IoT technology will facilitate a shift to predictive maintenance.”
WeMaintain incentivises engineers to deliver on agreed customer KPIs, with performance bonuses paid monthly. This differentiates WeMaintain from competitors and helps to ensure consistent high-performance, it says.