This cooperation leverages Siemens's Sinec Security Guard for industrial vulnerability management and the Siemens Industrial Copilot for generative AI-powered automation – with ServiceNow providing the workflow automation needed to streamline and enhance factory operations.
Cathy Mauzaize, president EMEA at ServiceNow, said: “Our collaboration with Siemens represents a pivotal step in enhancing operational technology security and harnessing the power of generative AI on the shopfloor.”
Rainer Brehm, CEO factory automation at Siemens, added: “Combining the strength of Siemens Xcelerator, including Sinec Security Guard and the Siemens Industrial Copilot, with ServiceNow’s automation capabilities will help our customers make faster, smarter decisions. This collaboration marks a significant milestone in securing OT environments and bringing cutting-edge AI technology directly to the factory floor.”
ServiceNow's Operational Technology Service Management (OTSM) suite plays a role in this cooperation. OTSM helps organisations manage and secure their operational technology environments by integrating IT and OT workflows, providing real-time visibility, and automating processes across the entire factory floor. With the addition of Sinec Security Guard, ServiceNow’s OT Vulnerability Response (OT VR) will be further enhanced to include more insights into vulnerabilities of OT equipment, enabling faster detection and remediation of security threats.
In the area of automation, ServiceNow’s Now Platform is said to excel in orchestrating complex workflows and integrating AI insights into operational processes. The Siemens Industrial Copilot is powered by generative AI. Companies working with the Now Platform and mapping their workflows there can now create even more transparency with the Operations Copilot. A new level of transparency and control over operational processes can now be realised through the interaction between static and dynamic machine data. Using natural language, the Operations Copilot assists shopfloor workers with detailed instructions and recommendations. ServiceNow’s ability to automate workflows – from maintenance scheduling to real-time problem-solving – helps ensure that these AI-driven insights translate into tangible and efficient actions that improve productivity and minimise downtime.
The combined strengths of Siemens and ServiceNow ensure that generative AI-driven insights from the Siemens Industrial Copilot are embedded in ServiceNow workflows.