A recent service level report revealed that Eriks is achieving 96% on-time delivery across the UK through its courier partners. However, of those deliveries that did not arrive on time, the majority were in Northern Scotland and the Southwest of England.
Andy Neville, general manager of the FCE said: “While achieving 96% of our delivery targets seems like a good achievement, we are totally unsatisfied. It has proved difficult to meet our expectations around customer service with the logistical challenges posed by consistently reaching some parts of Scotland and the far reaches of Devon and Cornwall. Therefore, by building critically aligned stock in two locations, we can ensure that those customers in hard-to-reach areas receive the same next day, before 9am delivery that all our customers enjoy.
The new stock profile at the Aberdeen and Plymouth service centres has been painstakingly researched by Debbie Bagbee, deputy general manager of the FCE with additional input from Peter Mitchell, the regional leader for the North & Ireland and Steven Williams, regional leader for the South West. With power transmission products, bearings, pneumatics and hydraulics among the stock profile, the team feel they are in a strong position with the right strategic critical items to react quickly to the needs of their customers – however remote their location.
“We would encourage any business looking for MRO spares to call their local Eriks service centre” said Mitchell, “If they need something immediately, we’ll move heaven and earth to get them out of a hole. We can pick and dispatch parts within minutes however, in most cases, a pre 9am next day delivery is more than acceptable. We’ll get them the part they want when they want it. Plus, they can track their part on its journey so they know exactly when it will arrive and plan accordingly. A level of insight into their supply chain that most are not used to.”
As well as contacting their local Eriks service centre when they are in desperate need, customers of all types are encouraged to call to discuss their future requirements. Williams said: “Conversations around what our customer need us to carry to support their operations will contribute to our profiling discussion. If you regularly need a specific part at short notice, then let us know and we’ll make sure it’s on our shelves.”
For more information about Eriks’s next-day delivery and parts tracking service, visit: www.ow.ly/kpKb50TXefS