Coresystems Launches InsightLoop15 May 2023
Coresystems is launching InsightLoop, an artificial intelligence (AI) powered data analytics solution that enables businesses to gain insights into their field service operations to increase efficiency.
Many service organisations struggle to effectively utilise their collected data. With InsightLoop, businesses can leverage AI and machine learning to analyse data from their field service operations in real-time. Coresystems helps companies to predict root causes before the technician arrives on-site, thereby increasing first-time fix rates, reducing time to resolution, optimising spare parts usage, and improving the company’s carbon footprint by reducing the number of trips.
Coresystems CEO Jean-Thomas Célette said: "InsightLoop represents a major milestone in our mission to empower service organisations by helping them understand their operations through visualisation of data, and improving their operational service efficiency through faster resolution. We are excited to offer a solution that provides clear and concise insights that enable our clients to make data-driven decisions, ultimately allowing them to stay ahead of the curve in both the quality of their service and their cost base."
InsightLoop can help organisations overcome a range of challenges, including:
- When technicians arrive on-site without sufficient data and the necessary spare parts, it can lead to low first-time fix rates. This leads to delays in resolving issues and creates dissatisfaction among customers. With InsightLoop technicians will have the information and parts they need to fix the issue on their first visit, reducing the need for additional visits and minimising delays.
- Uncertainty about the root cause of a problem can cause technicians to replace multiple parts, leading to higher costs and worsening the issue. Providing technicians with accurate data and necessary spare parts can improve first-time fix rate and reduce costs for service organizations.
- InsightLoop tackles data fragmentation in service organisations by providing a unified approach to data analysis. It streamlines data access and analysis to unlock valuable insights and optimise operations. By doing so, it reduces wasted time and resources and improves overall efficiency.
- InsightLoop transforms the way technicians interact with data by providing real-time insights that make their jobs easier without the need for an additional app. Instead of being burdened with reporting tasks, technicians can now focus on a service. By turning raw data into actionable insights, InsightLoop helps to improve the quality of the data, and in turn, the overall efficiency of the service organisation.
Operations Engineer
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